The Sofibrie automotive group has chosen IPM France to install its interactive order kiosks. IPM France developed these interactive video-conferencing kiosks with Adista a hosted services operator specialised in digital transformation and video-conferencing.
Sofibrie has decided to roll out touch screen kiosks to humanise the spare part ordering process for its customers. In fact, using the interactive kiosks, customers can video-conference with warehouse staff remotely, and get the advice and reassurance to complete their purchases.
In order to maintain customer/warehouse staff proximity during the sales process, in addition to video-conferencing, the interactive kiosks make it possible to share documents, make payments, manage carts, make upsell or crossell product suggestions to increase sales, and manage queues.
- Instant user relationship
- Human contacts are kept
- Document Sharing
- Attractive and innovative service