Orange Mali touchscreen totems

Orange Mali has installed touchscreen totems in their stores to improve access to services and digital inclusion. Users with no access to the internet or a computer can use Orange’s online services.

Touchscreen totems for ordering and purchasing

IPM France has provided Orange Mali with 30 large CE-certified touchscreen totems with portrait layout (49 and 55 inches) as part of the telecom operator’s quest for innovation. 

Orange customers can choose and reserve products, mainly mobile phones, on these touchscreen totems. Only items in stock can be selected, allowing customers to leave with their purchase within minutes! Once the product has been selected and reserved, the 80mm thermal printer built into the totem prints a ticket summarising the sale.

The customer then goes to the counter with their ticket, pays and collects their purchase. Payments are by bank card, in cash, or with an Orange Money account. Totem customers benefit from a special checkout for VIP service. Customers don’t have to wait in the same queue as others buying or replacing a lost card, making complaints, or paying invoices.

This new Click & Collect solution is now available in all Mali’s Orange stores. Orange plans to roll out the service to hotels, train stations, airports and shopping centres.