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CPage’s i-Kiosk standalone admission kiosks
Testimonial from Guillaume Santangelo, GAP Marketing Product Manager at CPageCPage
Testimonial from Guillaume Santangelo,
GAP Marketing Product Manager
Testimonial from Guillaume Santangelo,
GAP Marketing Product Manager
CPage is a publisher of administrative software and related services for public hospitals in France. To meet the growing need for modernization of hospital reception areas, we offer our members the i-Kiosk self-service admission kiosk. Today, around 15 of our member establishments are already equipped with this system, representing around 40 interactive kiosks deployed across the country.
Modernization and streamlining of reception services
The i-Kiosk terminal addresses a major challenge for hospitals: reducing queues at the admissions desk while empowering patients to take control of their administrative care. Thanks to rapid identification via the SESAM-Vitale card, patients can update their administrative files, generate their admission files, print their labels and circulation sheets, and easily find their way around the facility (maps or text/image descriptions on the kiosk). The kiosk also has an assistance button to help patients if needed.
The results are concrete:
- Up to 80% of patients use the kiosk in healthcare facilities.
- The average admission time is reduced to 2 minutes, allowing for peak traffic to be absorbed.
- Waiting times at reception have been significantly reduced, as at the Provins Hospital Center, where waiting times have fallen by 30% on busy days. The reduction in waiting times is proportional to the volume of files processed by the kiosks.
- The hours of access to services are extended, particularly when consultations begin before the admissions office opens.
Benefits for all stakeholders in the healthcare facility
Autonomous admission frees up time for admissions office teams, allowing them to refocus on tasks with higher added value. One concrete example of this is the shift from front office activities to back office tasks (such as checking and preparing files for billing).
This organization also helps improve working conditions for staff: less pressure related to patient volumes and greater availability to welcome, guide, and support patients.
Care teams also benefit from this time saving. As soon as the patient completes their admission at the kiosk, the information is sent to them in real time, which streamlines flows, improves the quality of reception, and limits delays in consultations. Patients are no longer stuck at the reception desk and are no longer late for their appointments.
Paramedics also appreciate the kiosk, which speeds up their procedures and immediately issues transport vouchers as soon as they arrive at the facility.
Deploying i-Kiosk is quick and easy. From the outset of the project, CPage teams work closely with IT departments, admissions offices, management, and medical secretaries to ensure smooth and effective integration. Before each installation, our teams assist facilities with change management and staff training to ensure optimal adoption of the service by teams and patients.
IPM France, a trusted partner
"For more than eight years, our partnership with IPM France has been based on a relationship of trust and a shared vision: to provide innovative and practical solutions to hospitals. We particularly appreciate the responsiveness of the teams, the simplicity of communication, and the ongoing collaboration that allows us to continuously develop i-Kiosk. We also work together on events, trade shows, and customer testimonials, and we regularly share our ideas to innovate together. This synergy is a real driving force in offering our members ever more effective solutions that are tailored to the challenges they face in the field."
